Help Centre

Delivery & Help Centre

Everything you need to know about ordering, delivery, and our commitments to you.

We Come to You

Delivery Information

⏰ Same day (order before 2 PM), next day otherwise

Same Day Delivery Order before 2:00 PM
Next Day Delivery Orders placed after 2:00 PM
Areas We Cover
  • Kathmandu
  • Lalitpur
  • Bhaktapur
Got Questions?

Frequently Asked Questions

Can't find the answer? Reach us on WhatsApp and we'll help right away.

Same day if you order before 2 PM. Next day otherwise.

Yes — we source daily from farms and deliver within hours. No overnight storage.

Damaged or wrong items can be returned on the same delivery day. Contact us on WhatsApp immediately.

Cash on Delivery (COD) only. Payment is collected when your order arrives.

We replace or refund for damaged or incorrect items reported on the delivery day.

No strict minimum, but delivery is optimised for orders worth Rs. 300 or more.

Currently we deliver within Kathmandu, Lalitpur, and Bhaktapur only.

Our Commitments

Terms & Policies

We believe in full transparency with our customers.

By placing an order with Falfruit, you agree to our delivery schedule and product availability. Orders are subject to change based on seasonal supply.

Damaged or incorrect items can be returned on the same day of delivery for a replacement or full refund. Contact us via WhatsApp immediately upon receipt.

We collect your name and phone number only for the purpose of processing and delivering your order. Your personal data is never shared with third parties.

We currently accept Cash on Delivery (COD) only. Payment is collected by our delivery staff upon successful delivery.

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